NewWorldTech | NWT

OUR SERVICENOW PRACTICE

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THE SERVICENOW EXPERTISE, INSIGHTS AND GUIDANCE YOU NEED TO HELP YOU DELIVER AN OUTSTANDING USER EXPERIENCE IN AN INCREASINGLY COMPLEX IT ENVIRONMENT WHERE PEOPLE WORK AT ANY TIME, IN ANY PLACE AND ON ANY DEVICE.

OUR KNOWLEDGE & EXPERTISE

Many organisations face challenges when it comes to meeting the growing needs of their business and delivering the expected levels of automation, consumer grade user experience and data-driven workflows. 

Operations are often based on disparate technologies and data sources that make central visibility and reporting a challenge and oftens results in dysfunctional workflows and processes that fail to meet expectations of the employees and customers that use them.

Operations are often based on disparate technologies and data sources that make central visibility and reporting a challenge and oftens results in dysfunctional workflows and processes that fail to meet expectations of the employees and customers that use them.

NWT understands that business transformation is more than just implementing a new ServiceNow instance, with many supporting elements required to realise the full value of that investment.

Our deep transformation experience considers the process re-engineering, architecture, data models, migration and operational readiness required to bring a technical solution into live operations

We can help clients understand their starting and destination states. Working with the clients we can develop a comprehensive roadmap which will take into consideration the technology, people and processes helping to ensure that the expected benefits are realised.

With our design, configuration and advisory experience across the ServiceNow platform we can support clients with transforming Service Operations, Customer Workflows and Automation in multiple industry segments, including Public Sector.

Our robust approach to projects and governance underpins all our engagements, using ServiceNow to manage and control each implementation and applying knowledge and templates to help clients jump-start their projects and be prepared well ahead of time for the requirements and dependencies that ensure a successful outcome.

WHY NWT?

Not just ServiceNow – NWT has broader technical capabilities in the cloud, data integration and security.

Heritage in business transformation – This extends beyond technology implementation, with extensive experience in driving process change and adoption to achieve business benefits.

Leverage our library of delivery assets – Tried and trusted techniques, tools, templates, and frameworks that bring discipline and best practices to implement projects.

Focus on strategic impact – ServiceNow implementation is not a tactical tool re-fresh. It underpins digital transformation, improved agility, and better customer experience.

Risks mitigated – Reduce the likelihood of stalled deployments, cost overruns, and unmet expectations by leveraging collateral from previous implementations for similar customers.

Flexibility of resource options – We can complement existing teams or fully manage delivery based on customer needs and maturity

UPGRADE ASSISTANCE

IMPLEMENTATION / AUTOMATION

SERVICENOW MANAGED SUPPORT

PRE-IMPLEMENTATION ADVISORY

PROJECT ASSURANCE

INTEGRATION ENABLEMENT

CRITICAL FRIEND REVIEW

Ready to unlock the latest ServiceNow features? Our upgrade assistance ensures a smooth transition to the newest version, minimising disruptions and maximising benefits. Trust our experienced team for efficient upgrade planning, execution, and post-upgrade support.
Ready to step up to the latest ServiceNow release? Our upgrade assistance ensures a smooth transition to the latest version, minimising disruptions and maximising value from any new feature. Trust our experienced team for efficient upgrade planning, execution, and post-upgrade support.
Transform your processes with ServiceNow implementation and automation. Our consultants work closely with you to design solutions that streamline operations, increase efficiency, and drive innovation. From planning to deployment, we’re committed to delivering results that exceed expectations.
Transform your workflows and increase automation with our ServiceNow implementation capability. Our experienced consultants work closely with you to design solutions that simplify workflows, increase automation, and drive user engagement. From planning to deployment, we’re committed to delivering the expected value and outcome.
Focus on your core business while we handle your ServiceNow platform. Our dedicated team provides proactive monitoring, troubleshooting, and continuous improvement for optimal performance and reliability. Partner with us for peace of mind and exceptional managed support.
Focus on your core business while we handle your ServiceNow platform. Our dedicated team provides proactive monitoring, troubleshooting, and continuous improvement for optimal performance and reliability. Partner with us for peace of mind and exceptional managed support.
Start your ServiceNow journey right with our pre-implementation advisory. Gain valuable insights and strategic guidance to develop a comprehensive roadmap for success. From defining objectives to evaluating risks, we equip you with the knowledge to make informed decisions.
Start your ServiceNow journey right with our pre-implementation advisory. Gain valuable insights and strategic guidance to develop a comprehensive roadmap for success. From defining objectives to evaluating risks, we equip you with the knowledge to make informed decisions.
Ensure project success with our project assurance services. Our experienced managers oversee every aspect, ensuring alignment with objectives, timeline, and budget. Trust us to provide the assurance you need for a smooth implementation.
Ensure transformation success with our project assurance services. Our experienced ServiceNow Project Managers bring insights, templates and guidance to deliver in line with the expected objectives, timeline, and budget. Trust us to provide the assurance you need for a smooth implementation.
Unlock the full potential of your ServiceNow platform with seamless integrations. Our experts connect ServiceNow with your systems, enabling real-time information exchange and workflow automation. Experience the power of connected operations with our tailored solutions.
Unlock the full potential of your ServiceNow platform with seamless integrations. Our experts connect ServiceNow with your systems, enabling real-time information exchange and workflow automation. Experience the power of connected operations with our tailored solutions.
Start your ServiceNow journey right with our pre-implementation advisory. Gain valuable insights and strategic guidance to develop a comprehensive roadmap for success. From defining objectives to evaluating risks, we equip you with the knowledge to make informed decisions.
Maximise the impact of your ServiceNow investment with our Business Change Management service. Our experts tailor change strategies to your needs, ensuring engagement and understanding . From stakeholder communication to operational readiness reviews, we empower your team to embrace ServiceNow effectively.
Get an independent perspective on your ServiceNow initiatives. Our consultants conduct thorough assessments, providing honest feedback and expert guidance to help you overcome challenges and achieve your goals. Partner with us for objective, constructive feedback on your ServiceNow endeavours.
Get an independent perspective on your ServiceNow initiatives. Our consultants conduct thorough assessments, providing honest feedback and expert guidance to help you overcome challenges and achieve your goals. Partner with us for objective, constructive feedback on your ServiceNow endeavours.
Unlock the full potential of your ServiceNow platform with seamless integrations. Our experts connect ServiceNow with your systems, enabling real-time information exchange and workflow automation. Experience the power of connected operations with our tailored solutions.
Boost your ServiceNow projects with our Staff Augmentation service. Our certified specialists seamlessly integrate, accelerating delivery and achieving objectives. Whether short-term or long-term, our flexible staffing solutions meet your project needs. Partner with us for enhanced ServiceNow capabilities and success.

INSIGHTS

WHITE PAPERS

CASE STUDIES

SERVICENOW ASSURANCE

MSP

SERVICENOW IMPLEMENTATION

NHS

SERVICENOW IMPLEMENTATION

POLICE

SERVICENOW AUTOMATION

SPM

SERVICENOW ASSURANCE

BUSINESS CHANGE MANAGEMENT

SERVICENOW ASSURANCE

STAFF AUGMENTATION

SERVICENOW IMPLEMENTATION

CRITICAL FRIEND

OUR PRACTICE LEAD

Paul-Hinxman-NWT

PAUL HINXMAN

SERVICENOW LEAD

A qualified project manager with 20 years of project experience and is PMI PMP and Agile DSDM Practitioner certified. Paul has spent the last 15 years working on ITSM implementation projects using multiple SaaS tools, with the last 8 specifically on ServiceNow.

Recently, Paul has managed a team of Delivery Project Managers for a large ServiceNow Elite Partner, driving implementation standards and building out a Delivery capability for small and medium projects. He is now building a new ServiceNow Practice from scratch and building out a new team, processes and capability.

MAKE THE MOST OUT OF YOUR PLATFORM

TRY OUR RAPID SERVICENOW HEALTH CHECK NOW

MAKE THE MOST OUT OF YOUR PLATFORM

TRY OUR RAPID SERVICENOW HEALTH CHECK NOW